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Refund Policy

Refund Policy

Effective Date: March 1, 2025
Last Updated: March 10, 2025
🌐 Website: www.singleseeking.com
📧 Contact: support@singleseeking.com

At SingleSeeking.com, we strive to deliver a quality experience and ensure our users feel secure when using our live video dating platform. Because of the nature of digital services and real-time content, we ask that you review our Refund Policy carefully.

1. All Sales Are Final

All purchases made on SingleSeeking.com, including but not limited to credits, subscriptions, or other paid services, are non-refundable. This applies whether or not the purchased services are fully used.

2. No Refunds for Time-Based or Per-Minute Usage

Due to the real-time and interactive nature of our platform, we do not offer refunds for:

  • Unused or partially used credits

  • Time spent in live video chats or messaging

  • User dissatisfaction with interactions or outcomes

  • Accidental purchases

We encourage users to review their purchase details carefully before confirming any transaction.

3. Duplicate Charges or Billing Errors

If you believe you have been billed in error or charged more than once for the same transaction, please contact us immediately at support@singleseeking.com.
We will investigate the issue and issue a refund only if a valid billing error is confirmed.

4. Unauthorized Transactions

If you believe someone has made unauthorized purchases on your account, please:

Refunds for unauthorized charges may be granted only after a formal investigation and if fraud is confirmed.

5. Technical Issues

If you experience a technical problem (e.g., connection failure during a live chat), please contact us.
While we cannot guarantee refunds, we will review issues on a case-by-case basis and may offer credit compensation at our discretion.

6. Chargebacks

Initiating a chargeback with your bank or payment provider without first contacting our support team may result in:

  • Immediate suspension or termination of your account

  • Loss of any remaining credits or services

  • A ban from future use of the platform

Please reach out to us first so we can resolve the issue promptly.

7. Cancelling Subscriptions

If you have a recurring subscription, you may cancel at any time through your account settings.

  • Cancellation will stop future billing, but you will continue to have access until the end of your current billing cycle.

  • No partial refunds will be provided for unused time after cancellation.

8. How to Contact Us

For all refund-related questions or issues, please email:
📧 support@singleseeking.com
Include your account email, transaction ID, and a description of the issue.

9. Policy Updates

We may update this Refund Policy at any time. Continued use of the platform after any changes constitutes your agreement to the updated policy.