How it Works

Help & Support Policy

Effective Date: March 1, 2025
Last Updated: March 10, 2025
🌐 Website: www.singleseeking.com
📧 Contact: support@singleseeking.com

At SingleSeeking.com, we are committed to providing fast, friendly, and effective support to help you make the most of your experience on our platform. Whether you need technical assistance, have a question about your account, or want to report an issue, our team is here to help.

1. How to Get Help

You can reach our support team at any time by emailing:
📧 support@singleseeking.com

When contacting us, please include:

Your full name and registered email address
A clear description of the issue
Any relevant screenshots or error messages

We aim to respond to most inquiries within 24 to 48 hours (excluding weekends and holidays).

2. Support Topics We Cover

We’re happy to help with:

Account creation and login issues
Password resets and email verification
Payment, billing, and subscription questions
Reporting users or content that violates our Terms or Community Guidelines
Technical issues (e.g., video chat not working, dashboard problems)
Questions about affiliate accounts or earnings

3. Support Hours

Our standard support hours are:
🕒 Monday to Friday: 9:00 AM – 6:00 PM CST

We monitor high-priority issues (e.g., system outages) after hours and on weekends as needed.

4. Emergency Situations

If you encounter a safety concern, such as harassment, inappropriate content, or suspicious activity:

Report the user directly using the in-platform reporting tools
Or email support@singleseeking.com with as much detail as possible

We take safety seriously and will investigate all reports promptly. Urgent reports may result in immediate suspension or removal of the offending account.

5. Self-Service Help Resources

Coming soon:
We’re building a Help Center with articles, how-to guides, and FAQs to answer common questions. Once live, it will be available at:
🌐 www.singleseeking.com/help

6. What We Don’t Support

Please note, our support team cannot:

Mediate disputes between users
Guarantee matches or interactions
Provide refunds outside the terms listed in our Refund Policy
Offer legal advice or personal relationship guidance

7. User Responsibilities

To ensure a positive support experience, we ask users to:

Be respectful and patient when communicating with our team
Use clear and honest communication when reporting issues
Avoid abusive, threatening, or aggressive language (doing so may result in account suspension)

8. Feedback & Suggestions

We’re always looking to improve. If you have suggestions for new features or ways to enhance your experience, we’d love to hear them!
Email us at support@singleseeking.com with the subject line “Feedback.”

Thank you for being part of the SingleSeeking.com community. We’re here to help you feel safe, supported, and successful in your journey to real connection.

Let us know if you need anything — we’re just a message away!

Community Guidelines

Last Updated: March 10, 2025

Welcome to SingleSeeking.com — where real people make real connections. To keep our community safe, respectful, and authentic, we’ve created the following guidelines. By using our platform, you agree to follow these rules at all times.

Let’s make SingleSeeking.com a positive space for everyone.

💬 Be Respectful

Treat others the way you’d like to be treated. We do not tolerate:

Harassment, bullying, threats, or hate speech
Discrimination based on race, gender, sexuality, religion, or nationality
Aggressive, rude, or toxic behavior in chat or on video

Kindness and respect go a long way here.

🔞 No Nudity or Sexual Content

SingleSeeking.com is not a cam site or adult entertainment platform. You must not:

Appear nude or engage in sexual behavior on video
Share sexually explicit language, images, or content
Request or suggest inappropriate acts of any kind

Violations may result in immediate suspension or permanent removal from the platform.

🎭 Be Yourself — No Fake Profiles

We value authenticity. Please do not:

Use someone else’s photos or identity
Create multiple or misleading accounts
Pretend to be someone you’re not, including fake professions or intentions

Genuine profiles lead to real connections.

💸 No Solicitation or Scams

This is a dating platform, not a marketplace. Do not:

Ask for money, gifts, or financial support
Promote products, services, or websites
Attempt to scam or defraud others in any way

If someone asks you for money, report them immediately.

🧾 Follow the Law

Illegal activity of any kind is prohibited. This includes:

Sharing or distributing illegal content
Promoting violence, crime, or drug use
Attempting to contact underage users (you must be 18+ to use SingleSeeking.com)

We work with law enforcement when necessary to keep our users safe.

📸 No Recording or Screenshots Without Consent

Your privacy matters — and so does everyone else’s.

Do not record or screenshot chats without the other person’s permission
Do not share private conversations or videos outside the platform

Respect each other’s trust.

🚫 Report Violations

If you see something suspicious, inappropriate, or unsafe:
📩 Report the user directly through the site
📧 Or contact us at support@singleseeking.com

Our moderation team reviews all reports and will take action where needed.

✅ What We Encourage

✔ Real conversations
✔ Positive, respectful interactions
✔ Profiles with accurate photos and info
✔ Openness to cultural differences
✔ Patience and kindness

⚠️ Consequences for Breaking the Rules

Depending on the severity and frequency of violations, we may:

Issue warnings
Temporarily suspend accounts
Permanently ban users
Report illegal behavior to the authorities

Our goal is not to punish but to protect the community.

❤️ Help Us Build Something Great

SingleSeeking.com is about more than just dating — it’s about trust, respect, and genuine connection.
Thank you for being a part of our community and helping us create a safe and enjoyable space for everyone.

If you have questions about these guidelines, please reach out to us:
📧 support@singleseeking.com
🌐 www.singleseeking.com